Residents can now report home and street light outages on website
After Irene was finally done flooding roads and knocking out power a year ago, it pushed Jersey Central Power & Light to make it easier for residents to report outages. The company now allows customers to report home and street light outages at its 24/7 Power Center on the company website, which can also be accessed through smart phones when outages leave residents without computer access, said Pete Johner, area manager for JCP&L customer and community relations in Central New Jersey. "After Irene, there were a lot of issues with communication with this company," Johner said in a telephone interview on Wednesday. "So we've made a lot of communication changes. We enhanced the website, we have toll-free phone numbers in an electronic …
Utility company says new maps will also be available via smart phone and other mobile devices.
Thursday, April 26, 2012
FirstEnery Corp., which operates Jersey Central Power & Light, launched new maps on its website Thursday that will allow New Jersey residents to search for power outages by state, county and zip code. The Ohio-based utility company said in a release that the new color-coded maps include links to allow customers to report service interruptions and provide tables showing county-by-county outage totals. FirstEnergy added that the maps are accessible via smart phones and other mobile devices. The maps also boast prominent alerts with links to outage-related news, safety reminders and other information, FirstEnergy said. Later in the year, the maps are expected to include more detailed estimated restoration time during large-scale weather …