IRENE, ONE YEAR LATER: Storm Prompts JCP&L to Improve Outage Reporting System
Residents can now report home and street light outages on website
After Irene was finally done flooding roads and knocking out power a year ago, it pushed Jersey Central Power & Light to make it easier for residents to report outages. The company now allows customers to report home and street light outages at its 24/7 Power Center on the company website, which can also be accessed through smart phones when outages leave residents without computer access, said Pete Johner, area manager for JCP&L customer and community relations in Central New Jersey. "After Irene, there were a lot of issues with communication with this company," Johner said in a telephone interview on Wednesday. "So we've made a lot of communication changes. We enhanced the website, we have toll-free phone numbers in an electronic …
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